At Essent, we stand behind our products. We strive to provide the highest quality, most-effective professional skin care products on the market. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 15 days of purchase. Please note that purchased gift certificates are not returnable.
Products are eligible for a refund if you decide you don’t want the item, it didn’t meet your expectations or if you have had an adverse skin reaction.
You can return the product to the spa.
If you paid with a gift certificate, store credit, and/or Reward Points along with a credit card, the gift certificate, store credit and/or Reward Points will first be refunded, then your credit card will be refunded.
Returned items are subject to inspection by Essent staff. All parts, pieces, printed materials, promotional items, accessories and any original product packaging must be returned. Returned products may not be altered, over 25% used or damaged.
Multiple return requests for the same products are subject to review by Essent. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund.