Appointment Policy

Please help us by being on time for your appointment. We recommend you arrive between 20 and 30 minutes prior to your scheduled appointment. Our scheduling is designed to permit the maximum time needed. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Essent Spa. Come early, stay late, bring a book, relax and enjoy a complimentary beverage or snack available in our relaxation area. For your convenience, we recommend that our guests schedule their next appointments prior to leaving the spa.

Cancellation Policy

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us as soon as possible, but at least 12 hours in advance.
Any cancellations with less than 12 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Return Policy

We take great pride in our reputation for quality products. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt exchange or refund within 14 days of purchase with receipt.

Arrival Time

We suggest that you check in at the spa reception desk 30 minutes prior to your appointment so that you may relax and prepare for your treatment. Late arrivals are subject to reduced treatment time.

Guest Etiquette

As a courtesy to all guests, cellular phones and pagers must be turned off or vibrate while at the spa. Please remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

Jewelry and Other Personal Items

We recommend that you do not wear jewelry or bring objects of value to the spa. We cannot be responsible for lost items.

Children

For safety reasons, children under 18 are only permitted in the spa accompanied by a responsible adult.

Gratuity

Leaving gratuities are at the discretion of our guests and are greatly appreciated. Tips cannot be added to credit cards.

Series of Treatments

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Group Booking

For parties of five or more, please contact us for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity is suggested to all spa parties and cannot be paid with credit cards. Exclusive use of the Spa is available; please inquire for fees and available dates.

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